News Releases

Logicalis Healthcare Solutions Announces Service Desk for Epic
Solution Provider Helps Hospitals Optimize Epic Implementations by Making the Best Use of Internal Epic Resources

NEW YORK, Feb. 21, 2017 /PRNewswire/ -- Logicalis Healthcare Solutions, the healthcare-focused practice within Logicalis US, an international IT solutions and managed services provider (, today announced a new service desk offering – Service Desk for Epic. The new service will help hospital CIOs make the best use of their internal Epic resources by giving physicians, nurses and other clinicians immediate access to a pool of Epic IT specialists for tier-one support. This will allow hospital IT staff to focus on broader issues such as workflow and user training that will increase clinician – and ultimately, patient – satisfaction.

"Knowing that Logicalis has a rich heritage in both service desk capabilities and delivering Epic solutions, a number of our healthcare clients requested that we create a service desk offering specifically tailored to Epic implementations," says Ed Simcox, Practice Leader, Logicalis Healthcare Solutions. "Through Logicalis' new Service Desk for Epic, we want to empower our healthcare customers to make the best and highest use of their Epic resources. By forwarding questions about password resets, recording or locating orders, and other day-to-day tier-one issues to Logicalis, hospitals' internal Epic resources will be able to focus their time and attention on optimization of their Epic environments."

The Epic Service Desk from Logicalis offers a scalable, consumption-based model that allows hospitals to better leverage their internal IT personnel by avoiding repeat calls for known issues. With a 24x7 service desk partner experienced in Epic implementations, end-user downtime can be minimized and, in instances where level two support is needed, root cause data can be delivered to internal teams to aid in management decisions. When calls come into an Epic service desk staffed with certified professional agents, first-contact resolutions increase, allowing hospital CIOs to capitalize on existing investments in Epic personnel, precious resources in today's electronic health record (EHR)-enabled healthcare world.

"When a physician or nurse is struggling with the use of a new Epic EHR solution, it can be very frustrating for that clinician and, ultimately, for their patients," says Sara Hunter, Service Delivery Director, Service Desk, Logicalis US. "Clinician satisfaction will rise significantly if they have a service desk they can call that is intimately familiar with Epic and can answer any number of tier-one support questions on the first call – a service that is governed by ITIL best practices and meaningful service level agreements with a nearly 20-year history in Epic implementations and deep experience delivering healthcare-specific service desk support."

To help healthcare CIOs determine if the Logicalis Service Desk for Epic is right for their organizations, Logicalis has produced a brief introductory video and is inviting interested healthcare IT professionals to stop by the Logicalis Healthcare Solutions booth at HIMSS17 (booth #779) to talk with Logicalis' healthcare IT experts.

Want to Learn More?

About Logicalis
Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers cross industries and geographical regions; our focus is to engage in the dynamics of our customers' vertical markets including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and to apply the skills of our 4,000 employees in modernizing key digital pillars, data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange and the AIM market of the LSE, with revenues of over $6.5 billion.

For more information, visit

Business and technology working as one
To learn more about Logicalis activities through a variety of social media outlets, click here.

Media contacts:
Karen Franse, Communication Strategy Group for Logicalis US 
866-997-2424 x222

Arthur Germain, Communication Strategy Group for Logicalis US 
866-997-2424 x101

SOURCE Logicalis US