LAS VEGAS, March 5, 2018 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, announced new innovations in Health Cloud at the Healthcare Information and Management Systems Society (HIMSS) Conference that enable healthcare organizations to provide more connected, intelligent patient engagement and improve outcomes. Health Cloud brings the world's #1 CRM to healthcare, enabling providers like NYU Langone Health and 180 Health Partners to connect to their patients in smarter, more powerful ways. With the new Care Gaps and Assessments capabilities, healthcare organizations are able to easily identify and close gaps in a patient's care plan and leverage personalized surveys to monitor outpatient care progress.
For the majority of healthcare recipients, the patient experience is complicated and disconnected. Patients must navigate through a maze of organizations and communication channels to get the services and care they need. At the same time, many care providers are unable to bring together both the clinical and non-clinical information necessary to deliver quality care and better streamline the patient experience. In fact, only 14 percent of healthcare service workers say they have an "excellent" view of their patient despite 77 percent rating it as important to their job1. In addition, 61 percent of patients who have been recently hospitalized or have had a family member hospitalized say that improvements can be made in the post-discharge process, such as better communication between their primary doctors and other members of their care teams2.
Introducing New Health Cloud Innovations
To meet the needs and expectations of today's patient, Salesforce continues to deliver new Health Cloud capabilities that enable care providers to improve patient experiences and outcomes, from patient acquisition through post-acute and home care.
Salesforce's AppExchange Brings More Capabilities to Health Cloud
Salesforce continues to build a comprehensive ecosystem of partners that extends the power of Health Cloud. According to a recent IDC3 study, Salesforce and its ecosystem of customers and partners will create more than 244,000 jobs and enable more than $68 billion in new business revenues in healthcare revenue creation by 2022 worldwide. In the coming months, Salesforce partners are bringing new applications fully integrated with Health Cloud that will be available in the Salesforce AppExchange, the world's leading enterprise cloud marketplace. These solutions include:
"The best experience we get anywhere becomes the experience we expect everywhere. As a result, the bar for the patient experience is rising, and the need for current, relevant and dynamic information from patients is greater than ever," said Dr. Joshua Newman, Chief Medical Officer, Salesforce. "The new Care Gaps, Assessments and partner solutions for Health Cloud enable organizations to raise the bar for the patient experience while lowering costs and improving outcomes."
Pricing and Availability
About Salesforce Health Cloud
Salesforce Health Cloud brings the world's #1 CRM to healthcare and is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. It accomplishes this by providing a complete view of the patient, intelligent care collaboration and a connected patient engagement experience. With Health Cloud, care teams have easy access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences and data from electronics health records and other systems. Teams are able to work smarter across entire patient and member groups to provide insightful care faster.
In addition, KLAS recently recognized Salesforce with the Category Leader award in CRM for Healthcare in the 2018 Best in KLAS: Software and Services, acknowledging Salesforce as the top-ranked solution for providers to put the patient at the center of their care.
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
1 State of Service survey, Salesforce Research, January 2017. https://a.sfdcstatic.com/content/dam/www/ocms/assets/pdf/misc/state-of-service-e-book-2017.pdf
2 Salesforce's 2016 Connected Patient Report. https://www.salesforce.com/company/news-press/press-releases/2016/06/160627/
3 IDC White Paper sponsored by Salesforce, "The Salesforce Economy Forecast: 3.3 Million New Jobs, $859 Billion New Business Revenues to Be Created from 2016 to 2022," October 2017. Ecosystem includes all companies that provide the products and services that surround a Salesforce implementation.